Refund policy

Last updated: 23 October 2026

This policy applies to purchases made directly from ERIKALUST Boutique at boutiquebyerika.com.

Returns

Changed your mind? Email support@erikalust.com within 14 days of receiving your order to tell us you wish to cancel. Please include your order number. No reason is needed. We’ll provide return instructions, and you must send the items back within 14 days of your cancellation notice.

You cover return postage for change-of-mind returns. Please pack items securely, using the original packaging where possible. You may inspect items as you would in a shop; we may reduce your refund for any loss of value caused by handling beyond what is necessary to inspect them.

Damaged, faulty or incorrect items

Contact us with your order number and photos where possible. We’ll arrange an appropriate refund, replacement or other remedy and cover any necessary return costs. The 14-day return window does not limit your rights for faulty or misdescribed goods.

Refunds

We refund to your original payment method within 14 days of your cancellation notice. We may wait until we receive the items or proof that you have sent them back, whichever comes first.

When you cancel your entire order, we also refund the standard delivery charge. Extra charges for express delivery are excluded. Your payment provider may need additional time to show the refund.

Exceptions

Change-of-mind returns do not apply to goods made to your specifications or clearly personalised, goods that spoil or expire rapidly, or sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions do not affect your rights if an item is faulty or not as described.

Your statutory consumer rights are not affected by this policy.

Optional cancellation form

You may use the wording below, but any clear cancellation notice is sufficient.

To: ERIKA LUST S.L.U (ERIKALUST Boutique), Carrer de la Diputació 185, Principal, 08011 Barcelona, Spain; support@erikalust.com.

I/We hereby cancel my/our contract for the sale of: [goods].
Ordered on / received on: [date].
Customer name(s): [names].
Customer address: [address].
Date: [date].
Signature(s): [only if submitted on paper].